Refund Policy

Overview 

At Spoken Word Gifts, we want you to be completely satisfied with your purchase. Please get in touch with our customer service team if you have any questions about our return policy or need assistance with a return or exchange. We are here to help! We have a 30-day money-back guarantee with a 30% restocking fee (exceptions to the restocking fee detailed below). 

Return Eligibility:

  • The item must be in its original packaging and in new, unused condition.
  • All accessories, tags, and stickers must be included.
  • The item must be returned within 30 days of the delivery date.
  • Returned items must use the return label that our customer service representatives provide. (Please do not send your purchase back to the address from which it came). 

How to Request a Return or Exchange:

  • Contact our customer service team by email at support@spokenwordgifts.com to initiate the return or exchange process.
  • Provide your name, order number, and the reason for the return or exchange.
  • Our team will provide you with a return shipping label and instructions for sending the item back to us if approved.

Eligible returns take 3-5 business days to process through your bank. Refunds will be issued in the original form of payment.

Exchanges/Replacement

Please get in touch with our customer service team if you need assistance with a return or exchange. We are here to help! You can send an email to support@spokenwordgifts.com.

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item to start the replacement process. You may need to return the wrong item with a prepaid shipping label from our customer service representative. 

If an order is lost in transit, we will replace it. We will use your order's tracking number to determine if an order has been lost in transit or delivered. If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.  

Returned to Sender

If you provide the wrong address and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the re-shipping costs. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, and insurance. There will also be a 30% restocking fee deducted from the refund.  

Sometimes the incorrectly addressed packages are refused by the manufacturer or even destroyed by the postal carrier when they are "returned to the sender." In cases where we do not receive the package back from the manufacturer or post office, we can provide a 50% store credit toward a new item. 

If you provided the correct address and the package was returned to the sender by the postal service, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand for each customer. Therefore, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

 

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE. We cannot accept returns of any medical/health-related items. 

 

For inquiries and any other concerns, you may contact us through the following channels:

Email: support@spokenwordgifts.com

Call: ✆ 1-(800) 674-3290 Monday to Friday, 9:00 am - 5:00 pm CST Monday through Friday.

Text: ✆ 1-(832) 280-9739 Monday to Friday, 9:00 am - 5:00 pm CST Monday through Friday.